CREATING OPPORTUNITIES AND COMMUNITY THROUGH ART

How are we doing?

Receiving feedback on how we're doing, whether it's good or bad, is important for the growth of our organisation and the development of our programmes. If you have a rave review about a CAS project you visited or participated in, or if you would like to make a formal complaint, please let us know by using the form on this page.

Alternatively, please email info@chapelartsstudios.co.uk

How we use feedback

Chapel Arts Studios (CAS) is a responsive organisation guided by a set of core values.

If you have a complaint about us, we want to know, and we will act efficiently to respond and, where we can, to put it right. We aim to deal with complaints fairly, professionally, and effectively, and ensure that all complaints are handled in a consistent manner. Confidentiality and discretion will be maintained, as far as is possible, to safeguard all parties.

While we always want to get it right the first time and rejoice in compliments, complaints can be a valuable part of quality improvement. CAS sets high standards and we want to know if we fall short of achieving them.

Formal Complaints

If you are not happy with the response we provide as a result of your feedback, you can make a formal complaints as follows:

By letter, addressed to The Director, c/o K Hams Bookkeeping, Ellen House, 33 London Road, Andover, Hampshire SP10 2NU (our registered office);

Via phone: 01264 608115;

By email: hr@chapelartsstudios.co.uk

Please title any email: Confidential Complaint

In the case that your complaint is in reference to the Director, please address to The Chair of the Board.